Work CASE STUDY TikkTalk (Skiwo AS)

CASE STUDY TikkTalk (Skiwo AS)

Authentication APIs
Booking system
Interpretation jobs worldwide
Open digital marketplace
Video & phone conference
Voice & video messaging
VoIP

Founded in January 2016, TikkTalk (tikktalk.com) is an open digital marketplace that offers interpretation services over video conference and phone conference on a number of platforms (web, Skype for Business, mobile apps). TikkTalk connects interpreters with businesses, governments and individuals, providing private meeting rooms with an in-person assignments. Anyone can sign up, prove their skills by uploading their certifications and get access to interpretation jobs worldwide. Governments and businesses can get direct access to a global pool of interpreters, sorted by language, certification levels, and ratings. TikkTalk is not just a booking system, it is a powerful platform that facilitates communication and business processes.

Testimonials

Gautam Chandna

CEO at Skiwo AS Oslo, Norway

Working with Sloboda Studio has been a pleasure. Sloboda Studio's forward thinking approach has allowed us to plan both short and long term, while still ensuring regular releases with feature upgrades. Since February 2016, Sloboda Studio has passionately developed and delivered software to Skiwo AS, and we look forward to continuing our work with them.

Our goal

Initially, the project was called Skiwo. Recently, it has been rebranded to TikkTalk. We developed the platform from scratch. We started from the development of layouts as a trial, and then the team was extended with backend developers. Our initial goal was to build a Minimum Viable Product that would allow showcasing the most important features to the first users and investors. As with any startup, time was of the essence.

We started with 2 back-end, 1 front-end developers and 1 QA engineer, and got the MVP done very quickly, in three months. The application supports two types of users – Interpreters and Businesses.

Working on TikkTalk project, we use Agile practices (standups, retrospective, demo, grouping tasks into sprints, sprint planning) to ensure timely and efficient implementation of all project’s features. We have daily stand-up meetings to better coordinate our efforts and respond to any possible changes, plus weekly calls, where customer discussed the project with the whole development team. In general, we adapt our management practices to the current development requirements, providing continuous delivery.

Challenges and solutions

The main challenge of the project was to make a user-friendly platform with simple and low time-consuming processes. We needed to take into account the many peculiarities of interpretation processes, so that interpreters could work from any place they liked.

To make it all happen, we provided an efficient, reliable and highly customized solution. We needed to find a relevant video conferencing platform that would enable working with various hospital devices during interpretation. Initially, we tried to customize several WebRTC-based solutions, but, after our research and trials, we decided to use Pexip API as our Voice & Video Messaging system. Working on TikkTalk project, we often face a necessity to search for non-standard approaches.

Taking into account the nature of the business, we localized the project in two languages, Norwegian and English.

After the MVP, we started Private Beta, adding more new details. At the same time, our customers had a lot of meetings with interpreters and government employees to know their needs and build TikkTalk to address them.

Scope of services


Quality assurance services (automated and manual testing)


Dedicated team of 6-8 developers (front-end and back-end)


Technical consulting


DevOps

Technologies

Server-side

Grape
I18N [2 languages]
PostgreSQL
Rack
Rails
Ruby
Sidekiq

Tools (hosting, monitoring etc.)

Airbrake
AWS S3
BrowserStack
Codeship
Confluence
GitHub
Heroku
Slack
Testrail
Youtrack

Client-side

CSS
HTML5
JavaScript

Integrations

Brreg.no
Intercom
localise.biz
MemCachier
PayPal
Pexip
SendGrid
Sinch
Stripe
Twilio
VideoNor

Project Results

Skiwo AS is now headquartered in startuplab.no, the biggest startup incubator in Norway.

Skiwo AS and Sloboda Studio continue perfecting the marketplace in their ongoing partnership. We have gone live with our public beta, and now we are gathering feedback from users, adding new features and paying great attention to UI/UX, as TikkTalk is being used mainly by non-tech individuals. As a part of the rebranding, we are working on the new front-end for TikkTalk.

Learn more about the project