TikkTalk (Skiwo AS)

Founded in January 2016, TikkTalk (www.tikktalk.com) is an open digital marketplace that offers interpretation services over video conference and phone conference on a number of platforms (web, Skype for Business, mobile apps). TikkTalk connects interpreters with businesses, governments and individuals, providing private meeting rooms with in-person assignments. Anyone can sign up, prove their skills by uploading their certifications and get access to interpretation jobs worldwide. Governments and businesses can get direct access to a global pool of interpreters, sorted by language, certification levels, and ratings. TikkTalk is not just a booking system, it is a powerful platform that facilitates communication and business processes.

 

Gautam Chandna CEO at Skiwo AS Oslo, Norway
Working with Sloboda Studio has been a pleasure. Sloboda Studio's forward-thinking approach has allowed us to plan both short and long-term, while still ensuring regular releases with feature upgrades. Since February 2016, Sloboda Studio has passionately developed and delivered software to Skiwo AS, and we look forward to continuing our work with them.

client’s goals

Initially, the project was called Skiwo. Recently, it has been rebranded to TikkTalk. We developed the platform from scratch. We started from the development of layouts as a trial, and then the team was extended with backend developers. Our initial goal was to build a Minimum Viable Product that would allow showcasing the most important features to the first users and investors. As with any startup, time was of the essence.

We started with 2 back-end, 1 front-end developers and 1 QA engineer, and got the MVP done very quickly, in three months. The application supports two types of users – Interpreters and Businesses.

Working on TikkTalk project, we use Agile practices (standups, retrospective, demo, grouping tasks into sprints, sprint planning) to ensure timely and efficient implementation of all project’s features. We have daily stand-up meetings to better coordinate our efforts and respond to any possible changes, plus weekly calls, where customer discussed the project with the whole development team. In general, we adapt our management practices to the current development requirements, providing continuous delivery.

our solutions

The purpose
The main challenge of the project was to make a user-friendly platform with simple and low time-consuming processes. We needed to take into account the many peculiarities of interpretation processes so that interpreters could work from any place they liked.

Solution we designed
The main challenge of the project was to make a user-friendly platform with simple and low time-consuming processes. We needed to take into account the many peculiarities of interpretation processes so that interpreters could work from any place they liked.

Specific of the market
Taking into account the nature of the business, we localized the project in two languages, Norwegian and English.

Our steps
After the MVP, we started Private Beta, adding more new details. At the same time, our customers had a lot of meetings with interpreters and government employees to know their needs and build TikkTalk to address them.

project stages

1. MVP

Analysis of customer’s business model

Development of core features – creation of the assignment and video call

Building a scalable architecture

2. Private Beta

Design improvement

Search through the interpreters

Connection to Vianor API

3. Public Beta

Mobile applications

Calendar feature

Arabic localization

Public profiles

4. Live product

Enterprise features

Ad-hoc booking

Multipost assignments

Departments of enterprise

Migration to the microservices

TECHNOLOGIES

Server-side
ElasticSearch
Grape
I18N [2 languages]
PostgreSQL
Rack
Rails
Ruby
Sidekiq
Client-side
CSS
HTML5
JavaScript
Node.js
Vue.js
Tools (hosting, monitoring etc.)
Airbrake
AWS S3
BrowserStack
Codeship
Confluence
GitHub
Heroku
Slack
Swagger
Testrail
Youtrack
Integrations
Brreg.no
Intercom
localise.biz
PayPal
Pexip
SendGrid
Stripe
Twilio
VideoNor

Timeline

February 2016 Now

Team

4 Back-end developers | 3 Front-end developers | 2 QA
Project Results

Skiwo AS is now headquartered in startuplab.no, the biggest startup incubator in Norway.

Skiwo AS and Sloboda Studio continue perfecting the marketplace in their ongoing partnership.

We have gone live with our rebranded product TikkTalk in October 2016.

SInce then we have been gathering feedback from our users to improve user experience and meet customers’ needs.

Right now we have more than 1200 Interpreters ready to help with translations. Platform collaborates with the governmental healthcare organisations. We handle about 300 assignments per month, helping people to understand each other.

TikkTalk team presented the product on techfugees.com.

Contact the team, start like a rocket!