Salita (TikkTalk)

Raised over $2M

Salita (TikkTalk) is a B2G (business to government) and B2C marketplace that offers access to different interpreters over video and phone conference on a number of platforms (web, Skype for Business, mobile apps).  

We met our client at the idea-stage of the project which led to the creation of a platform that would connect interpreters with businesses, governments, and individuals, and provide private meeting rooms with in-person assignments. In short, we’ve built the platform from scratch.

Location: Norway
Industry: Media & PR

 

Product: Marketplace

The scope of our work: back-end/front-end/design

Solutions: MVP

Web site: www.salita.no

 

Sloboda Studio's quality and breadth of talent secured a long-term partnership. They've helped catalyze an eightfold growth in revenue annually. The team features an array of uniquely skilled technical specialists.
Gautam Chandna CEO at Skiwo AS Oslo, Norway
Client Goal:

The initial goal was to build a Minimum Viable Product (MVP) that would allow for the showcasing of the most important features to the first users and investors. As with any startup, time was of the essence.

 

Implemented Features

Creating a new assignment: ability to choose languages, date, start and finish time of the planned assignment

 

Home page: Ability to book an assignment, check current assignments, favourite interpreters, statistics and assignment calendar

 

Interpreters page:

Ability to find interpreters using a variety of filters like languages, schedule, name, qualifications, gender, price range

 

  • Ability to post an assignment as private or public
  • Matching mechanism
  • Ability to invite selected interpreters
  • Interpreters can see relevant jobs and review details
  • Interpreters can send an application to the job
  • Interpreters and buyers can have a session offline or online in the video room inside the site

Client’s booked assignments: ability to rearrange an assignment

 

  • Buyers can see applications, chat with the interpreters, negotiate price and award a job to the selected interpreter
  • Buyers can pay for the interpretation session by card
  • Settings for enterprise clients (users):
    • having multiple departments
    • management of roles
    • additional settings for the assignments: auto-award of job, bonuses, fixed rate
    • invoice payments
    • invoice settings

 

Admin dashboard: a whole overview

 

Admin dashboard: list of jobs

 

Admin dashboard: basic information on the customer

 

  • Notifications module
  • Internationalization
  • Mobile applications

 

Top Challenges
#1 Challenge

Different locations of interpreters and users

The main challenge of the project was to make a user-friendly platform with simple and low time-consuming processes. We needed to take into account many peculiarities within the interpretation processes so that interpreters would be able to work from any place they liked.

 

Solution:

To provide the best experience for both groups of users, we implemented the video call function. It allows the interpreters to work from home or from specially equipped video rooms. The video call function was implemented with the help of Pexip – an application based on WebRTC. It allows for the handling of calls between several participants, the addition of new members during the session, and accessibility to the call from a third-party platform, like Skype.

Later, Pexip was substituted for VideoNor. It is an easy-to-use tool fully compatible with WebRTC and all existing video chat solutions. It also allows for the customization of the video interface by adding new buttons and creating branded meeting rooms that help the participants to feel like they are attending the meeting in their own office

 

#2 Challenge

Finding the right interpreter

 

Solution:

In order to find the right specialist, the user sets the conditions i.e. language, means of connecting (in-person work, work from home or especially -equipped video room) etc. We introduced a matching algorithm that offers the user a list of available interpreters and sorts them according to relevance.

 

Results:
  • Salita has raised more than $1M in two rounds of seed investments: the first in October 2016 by StartupLab – NOK7M and the second in February 2018 by Tharald Nustad in the amount of NOK2.9M.
  • Salita is now a member of StartupLab, the biggest startup incubator in Norway.
  • Salita was featured by PUBLIC.io Team in their list of the most exciting and innovative startups set to transform Europe’s GovTech market.
  • GSMA Mobile for Development has picked Salita (TikkTalk) as a “project to watch” for refugee assistance.
  • Salita participated in Techfugees Summit in 2018 and was listed as one of the most innovative new tech-related projects to help refugees and NGOs.
  • Right now, Salita (TikkTalk) offers online translation services and has more than 1700 Interpreters ready to help. The platform collaborates with governmental healthcare organizations. The online translation marketplace connects users from 72 countries and supports 67 languages. Salita has 1,247 monthly web visitors.

 

Our process
Timeline:

February 2016 - Now

Team:
4 Back-end developers | 3 Front-end developers | 2 QA
Technologies we used
Server-side
Grape
I18N [2 languages]
PostgreSQL
Rack
Rails
Ruby
Sidekiq
Client-side
CSS
HTML5
JavaScript
Node.js
Redis
Vue.js
Tools (hosting, monitoring etc.)
Airbrake
AWS S3
BrowserStack
Codeship
Confluence
GitHub
Heroku
Slack
Swagger
Testrail
Youtrack
Integrations

Brreg.no

ElasticSearch

Intercom

localise.biz

PayPal

Pexip

SendGrid

Stripe

Twilio

VideoNor

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    Alex, Project Lead
    Alex, Project Lead

    +380 99 759 6995