Salita (TikkTalk) is a B2G (business to government) and B2C marketplace that offers access to different interpreters over video and phone conference on a number of platforms (web, Skype for Business, mobile apps).
We met our client at the idea-stage of the project which led to the creation of a platform that would connect interpreters with businesses, governments, and individuals, and provide private meeting rooms with in-person assignments. In short, we’ve built the platform from scratch.
The scope of our work: back-end/front-end/design
Web site: www.salita.no
The initial goal was to build a Minimum Viable Product (MVP) that would allow for the showcasing of the most important features to the first users and investors. As with any startup, time was of the essence.
Creating a new assignment: ability to choose languages, date, start and finish time of the planned assignment
Home page: Ability to book an assignment, check current assignments, favourite interpreters, statistics and assignment calendar
Ability to find interpreters using a variety of filters like languages, schedule, name, qualifications, gender, price range
Client’s booked assignments: ability to rearrange an assignment
Admin dashboard: a whole overview
Admin dashboard: list of jobs
Admin dashboard: basic information on the customer
Different locations of interpreters and users
The main challenge of the project was to make a user-friendly platform with simple and low time-consuming processes. We needed to take into account many peculiarities within the interpretation processes so that interpreters would be able to work from any place they liked.
To provide the best experience for both groups of users, we implemented the video call function. It allows the interpreters to work from home or from specially equipped video rooms. The video call function was implemented with the help of Pexip – an application based on WebRTC. It allows for the handling of calls between several participants, the addition of new members during the session, and accessibility to the call from a third-party platform, like Skype.
Later, Pexip was substituted for VideoNor. It is an easy-to-use tool fully compatible with WebRTC and all existing video chat solutions. It also allows for the customization of the video interface by adding new buttons and creating branded meeting rooms that help the participants to feel like they are attending the meeting in their own office
Finding the right interpreter
In order to find the right specialist, the user sets the conditions i.e. language, means of connecting (in-person work, work from home or especially -equipped video room) etc. We introduced a matching algorithm that offers the user a list of available interpreters and sorts them according to relevance.
February 2016 - Now